Privacy Policy

Genesis Vapes Ltd. (“Genesis Vapes”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from www.genesisvapes.ca
(the “Site”).

1. INFORMATION WE COLLECT
Device Information

When you visit our Site, we automatically collect certain information about your device, including:

  • Web browser
  • IP address
  • Time zone
  • Pages viewed and interactions
  • Referring websites or search terms

This information is collected using technologies such as cookies, log files, and tracking tools.

Order Information

When you make or attempt to make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Payment information
  • Email address
  • Phone number

Together, this is referred to as Personal Information.

2. HOW WE USE YOUR INFORMATION

We use your Personal Information to:

  • Process and fulfill orders
  • Arrange shipping and provide order confirmations
  • Communicate with you
  • Screen orders for fraud or risk
  • Improve our website performance and customer experience
  • Provide marketing or promotional communications (where applicable)

3. SHARING YOUR INFORMATION

We may share your information with third parties to operate our business, including:

  • Payment processors
  • Shipping and delivery providers
  • Website and analytics providers (such as Google Analytics)

We may also share information where required to:

  • Comply with legal obligations
  • Protect our rights
  • Prevent fraud or misuse

4. COOKIES & TRACKING

We use cookies and similar technologies to:

  • Improve user experience
  • Analyze website traffic
  • Understand customer behavior

You can control or disable cookies through your browser settings.

5. BEHAVIORAL ADVERTISING

We may use your information to provide relevant advertisements or marketing.

You can opt out of targeted advertising through platforms such as:

  • Google Ads
  • Facebook Ads

6. DATA RETENTION

We retain your Order Information for our records unless you request its deletion, or as required by law.

7. YOUR RIGHTS

If you are a resident of Canada, you have the right to:

  • Request access to your personal information
  • Request corrections or updates
  • Request deletion, where applicable

To exercise these rights, contact us at the email below.

8. MINORS

This Site is not intended for individuals under the age of 19.

We do not knowingly collect Personal Information from minors.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operations.

10. CONTACT

For more information about our privacy practices or to make a request:

📧 sales@genesisvapes.ca