Refund and Returns Policy

ORDER CHANGES & CANCELLATIONS

If you need to make changes or cancel your order, please contact us as soon as possible at sales@genesisvapes.ca

Orders are processed quickly. While we will do our best to accommodate requests, changes or cancellations cannot be guaranteed once an order has been processed or dispatched.

SHIPPING METHODS & DELIVERY TIMES

Genesis Vapes currently ships within British Columbia only.

Lower Mainland (Local Delivery)

• Next business day delivery (guaranteed)
• Handled through our local courier network
• Fast, reliable delivery for retail partners and customers

Rest of British Columbia

• Shipped via FedEx Ground
• Estimated delivery: 1–5 business days

Delivery times may vary depending on location and carrier conditions.

SHIPPING COVERAGE

We currently deliver across British Columbia.

For inquiries outside of BC, please contact:
📧 sales@genesisvapes.ca

SHIPPING RATES

Free standard shipping is available on all orders within British Columbia.

ORDER PROCESSING
Orders placed before 12:00 PM PST are typically processed the same business day
Orders placed after 12:00 PM PST will be processed the next business day
Orders are not processed on weekends or holidays

Please note:

The pickup day is not considered a transit day
Delivery timelines may be affected by external factors

IMPORTANT SHIPPING INFORMATION
A valid street address is required (no PO boxes)
All shipments require signature upon delivery
Tracking details will be provided once your order has been dispatched
Genesis Vapes is not responsible for delays caused by third-party carriers

All prices are listed in Canadian Dollars (CAD).

RETURNS & FINAL SALE POLICY

All sales are final.

Due to the nature of our products, we do not accept returns or exchanges.

SUPPORT

For any questions regarding your order:

📧 sales@genesisvapes.ca